Terms & Conditions

Terms and Conditions | First Aid & Health and Safety Courses Cornwall

To ensure your experience with us is of the highest quality and transparent, please take a moment to read through our small print

Booking notice and payment

We require full payment for all courses at the time of booking via our secure payment system SAGEPAY

If you have a credit account with us,your terms will apply

For alternate methods of payment, please contact us on 0844 800 9902

Late payments on the balance will be charged at 8% plus the Bank of England’s base rate of the total cost per day past the due date

Physical ability

As simulation is a key feature in the way we train, many, if not all, our courses require an element of getting down onto the floor for related activities

It is vital that we are aware of any physical or learning difficulties, so we can enhance your learning journey and make your experience with us as wholesome as possible

Cancellation notice

Should you need to cancel your place on a course, please let us know as soon as possible by emailing info@insafehandstraining.com

If you have to cancel:

28 days or more, you will receive a full refund

27 to 21 days’ notice will be charged at 50% of the total amount

20 to 14 days’ notice will be charged at 75% of the total amount

13 days or less will be charged at the full amount

Please note that if you have booked on to a First Response Emergency and Urgent Care ( FREUC 5) course, the deposit paid at the time of booking in non-refundable

COVID 19 Cancellation policy

If you are completing training on behalf of a company and cannot attend due to COVID 19 please let us know as soon as possible by providing confirmation of the learner’s COVID status eg: positive PCR Test; without this the above fees will apply.

Your employer will be given the option to send another employee or to book another training session for you within 30 days

If you are completing training independently and cannot attend due to COVID 19 please let us know as soon as possible by providing confirmation of your COVID status eg: positive PCR Test; without this the above fees will apply.

You will be given the opportunity to book another training session within 30 days

In light of the current COVID 19 Pandemic, In Safe Hands reserves the right to amend or withdraw training provision provided to customers specifically where the training environment is not found to be COVID secure

Normal charges, and terms and conditions will apply

Our staff and customer’s safety will be paramount in our decision making

Providing Safe, Socially Distanced Training

This is a live document and will be updated whenever new evidence or guidance comes to light in this fast moving situation

On arrival, all Learners will be screened to for COVID 19 symptoms, which are a new continuous cough and/or a temperature >37.8oC and/or a loss of taste/smell

Daily temperature check will be carried out on Learners and staff members to ensure everyone’s safety

Learners will be seated 2 metres apart and asked to wear a face covering at all time (except for eating and drinking); some class sizes have been reduced to accommodate this and arrival times have been staggered to prevent a gathering of people

You will be asked to thoroughly sanitise your hands before entering the building and will be offered PPE ie a face shield visor, safety goggles and gloves

Handwashing facilities are available, and we encourage you to wash your hands regularly. Hand sanitiser will be available throughout your training day and we have put together an increased cleaning schedule for a safer environment

If you need to cough/sneeze this should be done into a tissue that is disposed of immediately

Failing that you should cough into a bent elbow (better than a bare hand) and NEVER cough/ sneeze without covering your mouth/nose

If you cough on your hand or use a tissue you should use alcohol wipes/sanitizer immediately

We are following Government guidelines, guidance on training from our governing body ,Qualsafe Awards as well as guidance from the Resuscitation Council UK and believe that we meet all guidelines to provide a safe environment to all who enter the building

We ask that Learners take advantage of the PPE supplied, keep 2 meters apart, wash your hands regularly, cough and sneeze into a tissue or your elbow and sanitise as often as possible

For the safety of Learners and staff, failure to comply with the above mentioned guidance, you will be asked to leave and will not be issued a refund

Our promise to you

Your data is safe! We will not share your data with any third parties

We deliver all courses with clarity and fact

We will ensure that you receive the most relevant information with regards to legislation, medical guidelines and other associated authorities

We are fully insured with Public/Employer/Professional Indemnity/Liability Insurance

Suggestions and complaints

We are constantly looking at ways of improving what we offer and welcome your feedback.

In the unlikely event you leave us unhappy, please contact us immediately by emailing  info@insafehandstraining.com or calling us on 0844 800 9902 and we would be happy to discuss a solution.