Terms & Conditions
The Small Print
To ensure your experience with us is of the highest quality and transparent, please take a moment to read through our small print.
Booking notice and payment
We require full payment for all courses at the time of booking via our secure payment system SAGEPAY
If you have a credit account with us,your terms will apply
For alternate methods of payment, please contact us on 0844 800 9902
Any late payments on the balance will be charged at 8% plus the Bank of England’s base rate of the total cost per day past the due date
As simulation is a key feature in the way we train, many, if not all, our courses require an element of getting down onto the floor for related activities. It is vital that we are aware of any physical or learning difficulties, so we can enhance your learning journey and make your experience with us as wholesome as possible.
Should you need to cancel your place on a course, please let us know as soon as possible by emailing firstname.lastname@example.org
If you have to cancel:
28 days or more, you will receive a full refund
27 to 21 days’ notice will be charged at 50% of the total amount
20 to 14 days’ notice will be charged at 75% of the total amount
13 days or less will be charged at the full amount
Please note that if you have booked on to a First Response Emergency and Urgent Care ( FREUC 5) course, the deposit paid at the time of booking in non-refundable.
COVID 19 Cancellation policy
If you are completing training on behalf of a company and cannot attend due to COVID 19 symptoms or illness, please let us know as soon as possible. Your employer will be given the option to send another employee or to book another training session for you within 30 days.
If you are completing training independently and cannot attend due to COVID 19 symptoms or illness, please let us know as soon as possible. You will be given the opportunity to book another training session within 30 days.
Providing Safe, Socially Distanced Training
This is a live document and will be updated whenever new evidence or guidance comes to light in this fast moving situation.
On arrival, all Learners will be screened to exclude anyone exhibiting COVID 19 symptoms which are a new continuous cough and/or a temperature >37.8oC and/or a loss of taste/smell.
Daily temperature check will be carries out on Learners and staff members to ensure everyone’s safety.
Learners will be seated 2 metres apart; some class sizes have been reduced to accommodate this and arrival times have been staggered to prevent a gathering of people.
You will be asked to thoroughly sanitise your hands before entering the building and will be offered PPE ie a face shield visor, safety goggles and gloves.
Handwashing facilities are available, and we encourage you to wash your hands regularly. Hand sanitiser will be available throughout your training day and we have put together an increased cleaning schedule for a safer environment.
If you need to cough/sneeze this should be done into a tissue that is disposed of immediately. Failing that you should cough into a bent elbow (better than a bare hand) and NEVER cough/ sneeze without covering your mouth/nose. If you cough on your hand or use a tissue you should use alcohol wipes/sanitizer immediately.
We are following Government guidelines, guidance on training from our governing body ,Qualsafe Awards as well as guidance from the Resuscitation Council UK and believe that we meet all guidelines to provide a safe environment to all who enter the building. We ask that Learners take advantage of the PPE supplied, keep 2 meters apart, wash your hands regularly, cough and sneeze into a tissue or your elbow and sanitise as often as possible.
For the safety of Learners and staff, failure to comply with the above mentioned guidance, you will be asked to leave and will not be issued a refund.
Our promise to you
Your data is safe! We will not share your data with any third parties
We deliver all courses with clarity and fact
We will ensure that you receive the most relevant information with regards to legislation, medical guidelines and other associated authorities
We are fully insured with Public/Employer/Professional Indemnity/Liability Insurance
Suggestions and complaints
We are constantly looking at ways of improving what we offer and welcome your feedback.
In the unlikely event you leave us unhappy, please contact us immediately by emailing email@example.com or calling us on 0844 800 9902 and we would be happy to discuss a solution.